Refund Policy
1. Introduction
In the event you have concerns about a transaction, we strongly recommend contacting our support team before initiating a refund. Herein, we lay out our policies concerning refunds initiated by our customers.
2. Refund Policy
We offer a 14-day money-back guarantee for all purchases made on our website. If you are not satisfied with the product, you can contact our support team within 21 days of purchase to request a refund. The refund will be processed within 10 business days of the request.
3. Transaction Errors
If you believe an error has occurred in your transaction, we kindly request that you contact us at [email protected] to discuss any concerns before pursuing a refund through your bank or payment provider. This allows us an opportunity to address your concerns directly and provide a resolution that may negate the need for a refund.
4. Refund Process
To initiate a refund, please follow these steps: 1) Contact our support team at [email protected] and provide your transaction details and the reason for the refund. 2) Our support team will review your request and accomplish a resolution. 3) Once a refund is approved, the processing may take up to 10 business days, depending on your bank or payment provider. 4) Refunds are typically issued via the initial payment method. If refunding to the original method is not possible, we will seek an alternative means to return the funds.